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We do our utmost to ship your order as quickly as possible. Therefore, it is not possible to change or cancel an order. If you ordered the wrong item, we recommend that you place a new order and return your current order. Is your delivery address incorrect? It may still be possible to correct it, as long as your order has not been shipped. Please contact our customer service as soon as possible.

Your shopping bag can be saved for up to 5 days. To activate this, you need to accept our cookie policy which will pop up at the bottom of your browser.

There is no order minimum. Rigby & Peller does have free shipping on orders over $150 (before tax). For more information on our shipping fees, please visit Shipping & Delivery.

Rigby & Peller will send an order confirmation email confirming your order has been placed. If you do not receive this email within one hour of placing your order, please contact Customer Service at contactus@us.rigbyandpeller.com to ensure that your order has been successfully placed.

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Rigbyandpeller.com accepts the following payment methods:

• Credit and debit cards: Visa, MasterCard, Maestro, Discover and American Express
• PayPal
• Google Pay
• Apple Pay

Please see our section Online payments on this website for more information.

Rigby & Peller boutique gift cards cannot be redeemed online at the moment.

eVoucher codes cannot be used as a 'discount code' in the shopping cart. Please click on 'Continue ordering' and at the end of the ordering process, choose 'Pay with a gift voucher' as the payment method.

If you pay for your order by credit or debit card, payment is processed when your order is processed and shipped. You may see an authorization for payment on your account until payment is processed. If you pay for your order by PayPal, payment is processed when you complete and submit your order.

Yes. To help ensure that your shopping experience is safe, simple and secure, Rigby & Peller uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your pc and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

If you are enrolled in the Visa Secure or MasterCard Secure programs, you will also need to enter your password to complete your transaction.

If you need immediate assistance placing an online order during business hours please feel free to email Customer Service at contactus@us.rigbyandpeller.com or call 1-800-668-1458.

After you have successfully completed your checkout, your card will be authorized for payment.

If Rigby & Peller is unable to authorize your credit card, your order will be cancelled. This usually takes 1 business day.

If your payment has been rejected, confirm that you have entered the correct details for your credit card and billing address. If your payment continues to be rejected, contact your credit card to ensure that there are not issue with your account.

Additionally, Rigby & Peller can only accept online orders from the United States using a US billing and shipping address. Orders placed outside of the US will be declined.

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All orders over $150 have free shipping. Orders under $150 do incure a $10 shipping fee.

Online orders are typically delivered in 3–5 business days once shipped. You can track your shipment through the tracking link provided with your shipping confirmation email.

At this time we do not offer overnight or two-day delivery options.

No, all orders are delivered by UPS.

Yes, UPS can delivery to any residential or business address. Your delivery address does not need to match your billing address. Please note, RigbyandPeller.com can only ship to the continental US, Alaska and Hawaii. UPS cannot delivery to PO Boxes, APO, FPO, or DPO addresses.

No, at this time we cannot deliver your package to a Rigby & Peller boutique.

When your order ships, a shipping confirmation email will be sent with your UPS tracking details. The tracking details will provide location and delivery informaiton for your order.

Orders are typically delivered in 3 - 5 business days from the date of shipment but it can take longer. If it has been more than 7 business days or you do not see updated information on your UPS tracking, contact Customer Service at contactus@us.rigbyandpeller.com for further assistance.

Rigby & Peller US orders are shipped via UPS and can only be shipped to the continental United States, Alaska, and Hawaii. UPS cannot deliver orders to PO Boxes, APOs or DPOs. If you need to ship an order to a US territory or military/diplomatic box, please contact Customer Service at contactus@us.rigbyandpeller.com to arrange alternative shipping options.

Yes, all items purchased on Rigbyandpeller.com can be returned for a full refund. Returns must be made within 28 days of receiving your order. Items must be unworn, unwashed and with the tags attached. Returns should be registered online here. You will receive a prepaid UPS return label to ship your return.

No, at this time boutiques cannot accept or process returns from RigbyandPeller.com orders. They need to be shipped to the Returns Department using the prepaid UPS return label included with your order.

To track your return shipment, register your return online. Once your return is registered, you will receive an email noting the items being returned and information to track your return shipment. Once received by the returns department, returns are typically processed in 1 – 2 business days. You will receive a Returns Confirmation email confirming the completion of your return. It can take up to 10 business days for the refund to be credited to your original form of payment.

All refunds are credited back to the original form of payment used for the order.

To request a new UPS return label, please contact customer service. Include your name and order number in the request so your order can be confirmed and the new UPS label will be emailed to you.

We do our utmost to ship your order as quickly as possible. Therefore, it is not possible to change or cancel an order. If you ordered the wrong item, we recommend that you place a new order and return your current order. Is your delivery address incorrect? It may still be possible to correct it, as long as your order has not been shipped. Please contact our customer service as soon as possible.

If you are having problems using our website or placing your order, please contact Customer Service during business hours for further assistance. Customer Service is available Monday - Friday, 9:30am - 5:30pm eastern time.

You automatically become a member of the My Rigby & Peller loyalty program by creating an account, either in a Rigby & Peller store or online via rigbyandpeller.com/en-us.

No purchase is required to register as a Rigby & Peller customer.

The goal of My Rigby & Peller is to reward our loyal customers. You enjoy many benefits:

• You earn points on all full-price purchases at Rigby & Peller. Once you have accumulated 650 points, you can enjoy a $30 discount on your next purchase.

• When you create an account in one of our Rigby & Peller stores or via rigbyandpeller.com/en-us, you receive a welcome gift worth $20.

• You receive a birthday gift worth $20 five days before the start of your birth month, provided you have correctly entered your birthday in your account.

You earn points on all full-price purchases at Rigby & Peller, both in our Rigby & Peller stores and online at Rigbyandpeller.com/en-us.You earn 1 point for every dollar you spend on full-price items. No points are earned on sale items.

When you have accumulated at least 650 points, you can convert the points into a loyalty voucher worth $30.

Points have no cash value and cannot be redeemed for cash. The points are linked to the email address with which you are registered as a Rigby & Peller customer. Points are not transferable to another person. Loyalty points do not expire. When you return a purchase, the points linked to that purchase will be deducted from your total accumulated points.

You can do this on your online account (under ‘My Rigby & Peller’) or at your nearest Rigby & Peller boutique.

Accumulated loyalty points do not expire.

When you have redeemed a welcome gift, birthday gift, or loyalty voucher on an order, you do not earn points on the value of the voucher, but on the remaining amount. Example: For a purchase of $200 where you have redeemed a $30 voucher, you still earn 170 points. For a gift card or store credit, you earn points on the full amount.

No, this is unfortunately not possible.No, this is unfortunately not possible.

Loyalty points only become active after a waiting period of 4 weeks because you can make a return during this period. The points for a returned item will be deducted from your total points.

No, you only earn points on new purchases made through your registered account.

You earn one loyalty point for every dollar you spend on a full-price item. Once you have accumulated 650 points, you can convert your points into a $30 loyalty voucher. In the stores, this process is assisted by the stylist. In the webshop, you choose when this happens. Log in to your account and go to the "My Rigby & Peller" section. There you will see an option to convert your points into a loyalty voucher. You can then select and redeem your loyalty voucher in your shopping cart.

Please note that there is a waiting period of 4 weeks before your points are available for use. If a return occurs during this waiting period, the points earned on the returned items will be deducted from the total points.

The loyalty voucher is valid for 2 months from the date of issue. If you do not redeem the voucher within this period, the voucher and the linked points will expire. The expiration date of the voucher is always indicated on the voucher. The voucher is linked to the email address you provided when registering as a Rigby & Peller customer and is not transferable to another person.

Once you have converted your loyalty points into a loyalty voucher, it is valid for 2 months. Your loyalty points themselves do not expire.

There is no minimum order amount to redeem a loyalty voucher, gift card, or store credit. However, for the welcome and birthday gifts, there is a minimum order amount of $150.

A loyalty, welcome, and birthday voucher are considered discounts and cannot be combined. However, you can combine these vouchers with a gift card or credit note.

No, this is unfortunately not possible. We recommend that you return your current order for free and place a new order with your voucher.No, this is unfortunately not possible. We recommend that you return your current order for free and place a new order with your voucher.

The value of a discount or voucher is always proportionally distributed over the ordered items. In the case of a partial return, a portion of the discount or voucher is reactivated. It is not possible to pay out this portionThe value of a discount or voucher is always proportionally distributed over the ordered items. In the case of a partial return, a portion of the discount or voucher is reactivated. It is not possible to pay out this portion

In the "My Orders" section of your account, you will only find your online orders. If you have a question about a boutique order, please contact your trusted Rigby & Peller boutique directly. The points balance you see in the "My Rigby & Peller" section includes the points earned from both your online and boutique purchases.

If you have a registered account in the boutique, you automatically also have an online account with the same email address, but you do not yet have a password. Click on the "forgot password" link to set a password and log in.

No, returns must be made through the channel of purchase. Use the UPS return label and pro forma invoices that came with your order to return your online purchase to our headquarters in Belgium. Return your boutique purchase to your Rigby & Peller boutique.

The points you earn are linked to the email address provided by you when you registered as a Rigby & Peller customer and are non-transferable. If you provide two different email addresses when registering at a Rigby & Peller boutique and at www.rigbyandpeller.com/en-gb, you will earn points on two different customer accounts. You should therefore always use the same email address when registering at a Rigby & Peller boutique and online.

Rigby & Peller reserves the right to change the terms of this loyalty programme, including but not limited to the duration of the My Rigby & Peller loyalty programme or the validity period of the vouchers, the way Rigby & Peller customers can collect points, the number of purchases required to collect points, the number of points required to receive a voucher under the loyalty programme, and any of the options the Rigby & Peller customer has regarding his/her account, at any time, with prior notice of 30 days via email, even if these changes may affect a Rigby & Peller customer's ability to collect or use his/her points.

Rigby & Peller reserves the right to terminate this programme at any time at its discretion, with prior notice of 30 days via email, even if this termination may affect a Rigby & Peller customer's ability to collect his/her points. In the event of termination, all collected points linked to the customer's account for which no voucher has been issued will have no value and will expire without compensation. Issued vouchers will remain valid until their expiration date.

The continued participation of a Rigby & Peller customer in the loyalty programme confirms the acceptance of all changes to these Terms of Use by that customer. Rigby & Peller customers are responsible for staying informed of any changes Rigby & Peller may make to these Terms of Use.

Van de Velde processes the data you provide to us in their systems with respect for your privacy. The data of your customer profile is stored for a maximum period of 5 years after your last login or transaction with Van de Velde. For further information, please refer to our Privacy Policy, freely accessible at Rigbyandpeller.com/en-us or in the store. For further questions or comments regarding this information, you can contact us at the following address: Van de Velde nv, Lageweg 4, 9260 Schellebelle, Belgium; or via email: privacy@vandevelde.eu.

Rigby & Peller is part of the Van de Velde group and is referred to together with Van de Velde NV, Lageweg 4, 9260 Schellebelle, as "Van de Velde".

These terms and conditions and this loyalty program are governed by Belgian law. For any dispute arising from the use of the loyalty program and the terms and conditions, the exclusive competent courts are those of Dendermonde, Belgium.

As long as you are registered as a Rigby & Peller customer, you will automatically earn points. To have your registration as a Rigby & Peller customer deleted, you can contact privacy@vandevelde.eu or inquire at a Rigby & Peller boutique.

All Intimacy Bra Fit Stylists stores were changed to Rigby & Peller Lingerie Stylists London to expand the brand to the United States.

Yes. We will accept all Intimacy gift cards and store credits at Rigby & Peller US boutique locations.

Rigby & Peller partners with Free the Girls, an organization which works to empower women who are survivors of sex trafficking and violence in Africa and Central America and helps them establish both personal and economic freedom. All Rigby & Peller US boutiques are Free the Girls drop off locations. You can stop by with your bras and the boutique will provide you a tax letter for your records.