Frequently asked questions

We make every effort to ship your order as soon as possible. Therefore, it is no longer possible to change or cancel an order. If you have ordered an incorrect item, we recommend placing a new order and returning the current order. Is there an error in your delivery address? Then this can still be changed, provided your order has not yet been dispatched. Please contact our customer service as soon as possible.

Your shopping bag can be saved for up to 5 days. To activate this, you need to accept our cookie policy which will pop up at the bottom of your browser.

There is no order minimum. Rigby & Peller does have free shipping on orders over $150 (before tax). For more information on our shipping fees, please visit Shipping & Delivery.

Rigby & Peller will send an order confirmation email confirming your order has been placed. If you do not receive this email within one hour of placing your order, please contact Customer Service at contactus@us.rigbyandpeller.com to ensure that your order has been successfully placed.

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Rigbyandpeller.com accepts the following payment methods:

• Credit and debit cards: Visa, MasterCard, Maestro, Discover and American Express
• PayPal
• Google Pay
• Apple Pay

Please see our section Online payments on this website for more information.

Rigby & Peller boutique gift cards cannot be redeemed online at the moment.

eVoucher codes cannot be used as a 'discount code' in the shopping cart. Please click on 'Continue ordering' and at the end of the ordering process, choose 'Pay with a gift voucher' as the payment method.

If you pay for your order by credit or debit card, payment is processed when your order is processed and shipped. You may see an authorization for payment on your account until payment is processed. If you pay for your order by PayPal, payment is processed when you complete and submit your order.

Yes. To help ensure that your shopping experience is safe, simple and secure, Rigby & Peller uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your pc and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

If you are enrolled in the Visa Secure or MasterCard Secure programs, you will also need to enter your password to complete your transaction.

If you need immediate assistance placing an online order during business hours please feel free to email Customer Service at contactus@us.rigbyandpeller.com or call 1-800-668-1458.

After you have successfully completed your checkout, your card will be authorized for payment.

If Rigby & Peller is unable to authorize your credit card, your order will be cancelled. This usually takes 1 business day.

If your payment has been rejected, confirm that you have entered the correct details for your credit card and billing address. If your payment continues to be rejected, contact your credit card to ensure that there are not issue with your account.

Additionally, Rigby & Peller can only accept online orders from the United States using a US billing and shipping address. Orders placed outside of the US will be declined.

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Safari Safari browser version 7 or higher

Microsoft Edge Microsoft Edge browser version 12 or higher

Opera Opera browser version 17 or higher

Internet Explorer Not supported

All orders over $150 have free shipping. Orders under $150 do incure a $10 shipping fee.

Online orders are typically delivered in 3–5 business days once shipped. You can track your shipment through the tracking link provided with your shipping confirmation email.

At this time we do not offer overnight or two-day delivery options.

No, all orders are delivered by UPS.

Yes, UPS can delivery to any residential or business address. Your delivery address does not need to match your billing address. Please note, RigbyandPeller.com can only ship to the continental US, Alaska and Hawaii. UPS cannot delivery to PO Boxes, APO, FPO, or DPO addresses.

No, at this time we cannot deliver your package to a Rigby & Peller boutique.

When your order ships, a shipping confirmation email will be sent with your UPS tracking details. The tracking details will provide location and delivery informaiton for your order.

Orders are typically delivered in 3 - 5 business days from the date of shipment but it can take longer. If it has been more than 7 business days or you do not see updated information on your UPS tracking, contact Customer Service at contactus@us.rigbyandpeller.com for further assistance.

Rigby & Peller US orders are shipped via UPS and can only be shipped to the continental United States, Alaska, and Hawaii. UPS cannot deliver orders to PO Boxes, APOs or DPOs. If you need to ship an order to a US territory or military/diplomatic box, please contact Customer Service at contactus@us.rigbyandpeller.com to arrange alternative shipping options.

Yes, all items purchased on Rigbyandpeller.com can be returned for a full refund. Returns must be made within 28 days of receiving your order. Items must be unworn, unwashed and with the tags attached. Returns should be registered online here. You will receive a prepaid UPS return label to ship your return.

No, at this time boutiques cannot accept or process returns from RigbyandPeller.com orders. They need to be shipped to the Returns Department using the prepaid UPS return label included with your order.

To track your return shipment, register your return online. Once your return is registered, you will receive an email noting the items being returned and information to track your return shipment. Once received by the returns department, returns are typically processed in 1 – 2 business days. You will receive a Returns Confirmation email confirming the completion of your return. It can take up to 10 business days for the refund to be credited to your original form of payment.

All refunds are credited back to the original form of payment used for the order.

To request a new UPS return label, please contact customer service. Include your name and order number in the request so your order can be confirmed and the new UPS label will be emailed to you.

We make every effort to ship your order as soon as possible. Therefore, it is no longer possible to change or cancel an order. If you have ordered an incorrect item, we recommend placing a new order and returning the current order. Is there an error in your delivery address? Then this can still be changed, provided your order has not yet been dispatched. Please contact our customer service as soon as possible.

If you are having problems using our website or placing your order, please contact Customer Service during business hours for further assistance. Customer Service is available Monday - Friday, 9:30am - 5:30pm eastern time.

All Intimacy Bra Fit Stylists stores were changed to Rigby & Peller Lingerie Stylists London to expand the brand to the United States.

Yes. We will accept all Intimacy gift cards and store credits at Rigby & Peller US boutique locations.

Rigby & Peller partners with Free the Girls, an organization which works to empower women who are survivors of sex trafficking and violence in Africa and Central America and helps them establish both personal and economic freedom. All Rigby & Peller US boutiques are Free the Girls drop off locations. You can stop by with your bras and the boutique will provide you a tax letter for your records.